Rental Process Expectations

Delivery:

Delivery typically occurs 1-4 hours prior to your event time can occur the day prior for wedding rentals or busy periods. We have multiple customers requesting setup at the same time in different cities. We use logistics software to plan our routes efficiently and to get every customer setup on time.

En route, we will typically give you a courtesy call or text to let you know your delivery is next. We'll also call you if the delivery time has changed from the time given to you the previous day by email, text, or phone call the day prior.

Sometimes you'll get a call the day prior to your scheduled delivery offering for uus to setup a day early. There is no extra charge to you when this occurs. Payment is still due at delivery if early. This let's you enjoy the equipment longer and helps us balance our delivery schedules. 

Pick Ups:

We typically like to pick up equipment in daylight hours. If your party end time is after sunset we may leave equipment at your location overnight with your permission. You are still responsible for the security of the equipment until it's picked up.

We typically set expectations at delivery of pick up time windows. Pick up can occur from the end of contract time to a few hours later depending on logistics for the day.

No one has to be present for pick up if the equipment is in a secure location and accessible to our crew; however, you are responsible for the equipment until we pick up.

Please make sure dogs are kept in the house if you will not be present for pick up.

Our crew will only call for pick up if the pick up will occur later dusk. You are free to call our office anytime with questions.

Please let us know if you have a hard pickup time at booking and delivery so we can mark it as such in our system. For example the gym you rented locks at 6pm or basketball league starts after your party.  

Per state/local laws, we charge sales tax on all rentals.

If your organization is recognized as a sales tax-exempt organization by the state of Georgia (public schools or Library), we must receive a copy of your sales tax exemption certificate (ST-5) prior to your event, or we must collect sales tax in accordance with state/local laws. We have been informed that churches, private schools, day-cares, etc, do not fall into the sales tax-exempt status; however, there are exceptions to the rule, so please let us know if you do have an exemption from sales tax, and forward a copy of your ST-5 form from the Georgia Dept of Revenue. The Georgia sales tax-exemption is different than the exemption from Federal taxes, so keep that in mind.