Equipment Rental Process | Jitterbug Party Rentals | Safety is Our Goal!

Rental Process Expectations


Payment in full is due at time of delivery before we can setup, unless you have paid online by credit card or called our office with your credit card prior to delivery. We do not invoice. Business check, Credit Card or Cash Only.

Customers electing to prepay online will be issued store credit good for up to one year from the date of their cancelled event as outlined in our check out process online.


Once equipment has been setup we do not offer refunds for any reason including weather.

If there is an equipment issue we will do our best to fix it, replace it with comparable equipment, or give you partial store credit towards a future event.

For orders with tent, linens, flatware, stemware, and certain chairs or tables - see the Terms & Conditions sent with the order outlining the refund policy.

Store credit

Any monetary credit will be in the form of in-store credit/rain check applied to future rentals good for up to 1 year from date of cancellation.
Per state/local laws, we charge sales tax on all rentals.

If your organization is recognized as a sales tax-exempt organization by the state of Georgia (public schools or Library), we must receive a copy of your sales tax exemption certificate (ST-5) prior to your event, or we must collect sales tax in accordance with state/local laws. We have been informed that churches, private schools, day-cares, etc, do not fall into the sales tax-exempt status; however, there are exceptions to the rule, so please let us know if you do have an exemption from sales tax, and forward a copy of your ST-5 form from the Georgia Dept of Revenue. The Georgia sales tax-exemption is different than the exemption from Federal taxes, so keep that in mind.
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