Equipment Rental Process | Jitterbug Party Rentals | Safety is Our Goal!

Rental Process Expectations

Party Rentals: We offer a rain-check for your paid event if there is a need to cancel or reschedule. Rain-checks are good for up to one year as a credit towards a rescheduled future order.

Refunds: If a refund is absolutely necessary, a 3% administrative fee and any deposit paid is non-refundable when order is cancelled within the cancellation period. Deposits on orders requiring a 25% Deposit are not refundable but will be applied towards a future event to be completed within 1 year if rescheduled.

Cancellation Periods:
-Inflatables must be cancelled by 7:00am the morning of the event.

-Contracted Orders (Weddings and Corporate Events) must be cancelled 5 days prior to the event to receive any refund. Note the 25% down payment/deposit to hold the order is non-refundable per the rental contract.

Once equipment has been setup at location, we do not offer refunds for any reason including weather. If there is an equipment issue we will do our best to fix it, replace it with comparable equipment or give you store credit towards a future event.
Jitterbug Party Rentals LLC. is insured for our mutual benefit. You can ask for a copy of our Certificate of Insurance (Worker's Comp or General Liability), or be added as an "Additional Insured" on our insurance, if required for your event.

Upon delivery, your signature will be required on our Equipment Rental Agreement, Release & Assumption of Risk, and Equipment Safety Inspection Sheet.

In certain instances, additional Waivers of Liability may be required for participants.

Please review these documents via links in your booking email prior to your event and contact us with any questions. In addition, please review the Operating Procedures and Safety Information on our website.
We promise our crew will be courteous and professional.

All crew members must pass a criminal background check and complete safety training on equipment operation.

Our Hired Event Attendants are there to ensure safe use and operation of our equipment. They will be polite but firm with children using our equipment. Safety is our number one goal.

Tipping our team is always appreciated but completely at our customer's discretion.

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