Equipment Rental Process | Jitterbug Party Rentals | Safety is Our Goal!

Rental Process Expectations

Order Confirmations:
You will receive an email confirmation order from bookings@atlanta-bounce.com immediately after placing your order online, or once the order is input by our staff. If you did not get an email within 15 minutes, your order is not reserved. Call our office to activate your order.
Another email reminder will be sent to the email address on file four (4) days prior to your event reminding you the event is coming up with tips on preparing the area for our equipment.
The evening prior to your event you will get a phone call confirming your order and an estimated time of delivery.
Delivery:
Delivery typically occurs 1-4 hours prior to your event time as we have multiple customers requesting setup at the same time in different cities. We use logistics software to plan our routes effeciently and to get every customer setup on time.
We will only call or text if the delivery time has changed from the time given to you by email or phone call the night prior.
Sometimes you'll get a call the day prior to your scheduled delivery asking if we can setup that day. There is no extra charge to you when this occurs. Payment is still due on delivery if early.
Pick Up:
We typically like to pick up equipment in daylight hours. If your party end time is after sunset we may leave equipment at your location overnight. You are still responsible for the security of the equipment until it's picked up.
We typically set expectations at delivery of pick up times. Pick up can occur from the end of contract time to a few hours later depending on logistics for the day.
No one has to be present for pick up if the equipment is in a secure location and accessible to our crew; however, you are responsible for the equipment until we pick up.
%u200BPlease make sure dogs are kept in the house if you will not be present for pick up.
Our crew will only call if pick up will occur later than the time discussed at delivery. You are free to call our office anytime with questions.
Payment:
Payment in full is due at time of delivery before we can setup, unless you have paid online by credit card or called our office with your credit card prior to delivery. We do not invoice. Business check, Credit Card or Cash Only.
Refunds:

Once equipment has been setup we do not offer refunds for any reason including weather.
If there is an equipment issue we will do our best to fix it, replace it with comparable equipment, or give you partial store credit towards a future event.
For orders with tent, linens, flatware, stemware, and certain chairs or tables - see the Terms & Conditions sent with the order outlining the refund policy.

Our Policies

Safety
Safety is our main goal! Jitterbug Party Rentals LLC reserves the right to refuse setup and has the option to remove equipment early at any event that has the potential to cause damage to our equipment and/or event attendees.

Deposits (25%)

Non-Refundable. In most cases, a deposit is not required on inflatables.
Deposits are required on tents, linens, flatware, stemware, and on certain chairs and tables. These require a credit-card hold and a non-refundable deposit of 25%. Please call 678-948-5867 for the Credit Card Authorization form. Orders with a credit-card hold will be run for the deposit at time of booking. We do not accept cash or check payment for the deposit on these orders.


Cancellations
Cancellations can be made up to 7pm day before your scheduled delivery. We need as much advance notice as possible.

Once we have left the warehouse with your order, a $50 fee will be applied to any cancellation.
In the event weather and/or environmental conditions become unacceptable, we will confirm with you the status of your delivery. If weather or environmental conditions are affecting the site conditions, it is the customer's responsiblity to communicate these site conditions prior to delivery, as the weather in our local area may not be experiencing the same weather conditions. We will be monitoring the weather in delivery locations as well.

For orders with tent, linens, flatware, stemware, and certain chairs or tables - see the Terms & Conditions sent with the order outlining the cancellation policy. These must be cancelled within the cancellation period noted on the Terms & Conditions, or payment in full will be run on your credit card, whether or not you hold your event.

Refunds (raincheck/in-store credit)

Once equipment has been setup we do not offer refunds for any reason, including weather.
We do not offer refunds for equipment failure -- if there is an equipment issue we will do our best to fix it, replace it with comparable equipment, or give you partial store credit towards a future event only.
Refunds will be in the form of in-store credit/raincheck applied to future rentals good for up to 1 year from date of cancellation.
For orders with tent, linens, flatware, stemware, and certain chairs or tables - see the Terms & Conditions sent with the order outlining the refund policy.


Credit Card Security Policy
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commercial transactions. It encrypts all your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Liability/Insurance/Safety
Jitterbug Party Rentals LLC. is insured for our mutual benefit. You can ask for a copy of our Certificate of Insurance if required for your event. Upon delivery, your signature will be required on our Equipment Rental Agreement and Release & Assumption of Risk. In certain instances, additional Waivers of Liability may be required for participants. Please download and/or review these documents prior to your event and contact us with any questions. In addition, please review the Operating Procedures and Safety Information on our website.

Inclement Weather
For the safety of equipment and personnel, we will not setup equipment under the following conditions:

local rain forecast above 60%
snow/ice
high winds(25mph or higher)
muddy conditions
temperatures below 40 degrees


We recommend that you always reserve an alternate indoor location for your event such as a church, school or local gym or a Parks 'n Rec indoor facility. Keep in mind, ceilings must be 18-20' high to accommodate inflatables. We will work with you to reschedule your rentals if we are unable to set up due to environmental and/or weather conditions; Once equipment has been setup, no refunds (in-store credit) will be issued solely due to environmental and/or weather conditions.

Sales Tax
Per state/local laws, we charge sales tax on all rentals.

If your organization is recognized as a sales tax-exempt organization by the state of Georgia (public schools or Library), we must receive a copy of your sales tax exemption certificate (ST-5) prior to your event, or we must collect sales tax in accordance with state/local laws. We have been informed that churches, private schools, day-cares, etc, do not fall into the sales tax-exempt status; however, there are exceptions to the rule, so please let us know if you do have an exemption from sales tax, and forward a copy of your ST-5 form from the Georgia Dept of Revenue. The Georgia sales tax-exemption is different than the exemption from Federal taxes, so keep that in mind.

Privacy Policy
We are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

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