Equipment Rental Process | Jitterbug Party Rentals | Safety is Our Goal!

Rental Process Expectations

Cancellations

Inflatable Rentals:

For inflatable rentals, cancellations can be made up to 7am the day of your delivery. Please give us as much advance notice as possible. No refunds or cancellations will be given once equipment has been setup/delivered.

Once we have left the warehouse with your order, a $50 fee will be applied to any cancellation prior to setup.

In the event weather and/or environmental conditions become unacceptable, we will confirm with you the status of your delivery. If weather or environmental conditions are affecting the site conditions, it is the customer's responsibility to communicate these site conditions prior to delivery, as the weather in our local area may not be experiencing the same weather conditions. We will be monitoring the weather in delivery locations as well.

Orders with tent, linens, flatware, stemware, and certain chairs or tables will need to adhere to the Contract Terms & Conditions sent with the order outlining the cancellation policy. These must be cancelled within the cancellation period noted on the Terms & Conditions, or payment in full will be run on your credit card, whether or not you hold your event. Cancellations must be made 7 days prior to your contracted event for any refunds minus the deposit.

Once equipment is delivered or setup, payment in full is required. Cancellations or refunds cannot be made on delivered or setup equipment.
We accept all major forms of Credit Cards for online payment. Some orders qualify for payment at time of delivery with our drivers who can also accept credit cards as a form of payment.

Credit Card Security Policy
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commercial transactions. It encrypts all your personal information, including credit card number, name, and address, so that it cannot be read over the internet.
Privacy Policy
We are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

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